Refresh Worklogs

As an ActivityTimeline administrator, you can configure whether worklogs should be synchronized from Jira to ActivityTimeline, or whether this synchronization should be disabled.

When worklog synchronization is enabled, ActivityTimeline automatically synchronizes worklog updates from Jira every 10 minutes by default.

If you need the latest changes to appear sooner, you can manually refresh the data by clicking the

button in the top-right corner of the Planner,Workspace, or Timesheets.

When to run worklog synchronization manually

Worklog synchronization is especially important when Jira or another connected app is used as the main time tracking provider. You can synchronize worklogs either partially or fully.

To do this, go to:

Configuration → Synchronization → Refresh Worklogs

Then select the action you would like to perform.

Partial Worklog Synchronization

Use Partial Worklog Synchronization when you need to quickly update recent worklog changes from Jira.

This option is recommended for most day-to-day cases, for example:

• recently added worklogs are not visible in ActivityTimeline;

• recently edited worklogs are not updated;

• worklog totals look slightly different between Jira and ActivityTimeline;

• you need to refresh the latest Jira time-tracking data without running a larger synchronization.

Partial synchronization is faster and is usually enough when the discrepancy is related to recent changes.

Full Worklog Synchronization

Use Full Worklog Synchronization when you need to reload a larger set of worklog data from Jira.

This option may be useful when:

• worklog synchronization was disabled for some time and then enabled again;

• a large number of historical worklogs were updated in Jira;

• Jira was changed or reconfigured as the time tracking source;

• project synchronization settings were changed;

• you need to make sure ActivityTimeline has the latest available worklog data from Jira across enabled projects.